Cancellation Policy

When you make order on our online store, we receive the order and ship it the same day if it is before 1 PM or the next day if it is later than 1 PM. If you want to Cancel the order you will have to sent us email to sales@crystalsecretltd.com and tell us about the problem. 

We will NOT be able to cancel or refund you if the product is already shipped. In this case you can not receive any refunds.

We are responsible for any broken or damaged products, so if you receive one and after your request for damaged product we approve it, we are going to send you a new product for free.

Before you make a purchase read our Cancellation Policy in order for you to get more information about your order.